In our products, real flowers are used as the main material. These flowers are protected and fixed with crystal resin to gain a long-lasting and aesthetic appearance. In the metal parts, high-quality materials such as bronze, steel and chain are preferred in order to increase durability and elegance. Each product is carefully designed and produced with elegant and high-quality details.

We have some maintenance suggestions to extend the life of your products and ensure that they always look stylish. First of all, it is recommended that you store your products in their original boxes when not in use . This helps protect the product and prevents deformation. It is important to keep your products away from liquids and chemicals and prevent them from coming into direct contact with water, perfume or cleaning materials. In addition, you can gently wipe your products with a soft cloth such as an eyeglass cleaning cloth to preserve their shine. These simple maintenance steps ensure the longevity of your products.

Yes, our products are personalized by nature. Since the real flowers used in each of our products are unique in nature, each piece of jewelry is unique. In addition, if you want to add an extra personal touch to your products, you can customize them with letter and heart charms . In this way, you can create a meaningful gift for your loved ones or a unique piece for yourself. With our personalization options, we ensure that each product is special and meaningful to you.

You can place your orders through our secure payment infrastructure, the Iyzico payment system. Iyzico accepts various payment methods such as credit cards and bank cards. Your payments are processed encrypted with high security measures and your personal information is protected.

After successfully completing your order, you will first receive your order confirmation via e-mail . This e-mail includes your order details and payment information. We will also continue to inform you at every stage of your order. You will also be regularly informed via e-mail about the preparation process of your products, their shipping status and delivery information. In this way, you can always follow the status of your order.

It is very easy to track the status of your order. First of all, all updates regarding your order are sent to you regularly via e-mail. You can also get instant information about the status of your order via the chat box on our website. If you have a member account, you can easily track all your orders and current order status by logging into your account. With these methods, you can access up-to-date information at every stage of your order.

Yes, we have a gift wrapping option. All your orders are carefully packaged and each product is sent in a stylish box. If you want to send your order as a gift, you can choose the gift wrapping option during payment and have your order packaged in a stylish way. In this way, you can enjoy presenting a special gift to your loved ones.

Your order will be shipped within 1 business day at the latest. Delivery time may vary between 1 and 3 business days depending on the shipping company. The shipping company determines this time according to the distance of your delivery address and other factors.

We deliver your orders with MNG Cargo . MNG Cargo has a wide distribution network throughout Turkey and ensures that your orders reach you safely and in the shortest time possible.

Yes, we deliver abroad. Shipping costs and delivery times for international shipments vary depending on the country. For more information and to discuss special arrangements for your international orders, please contact us at hello@fioreldesign.com .

If you would like to change the shipping address of your order, please contact us at hello@fioreldesign.com . If your order has not yet been shipped, we can change your address as soon as possible. However, once the shipping process has started, it may not be possible to change the address. Therefore, it is important that you submit your change request quickly.

No, you do not have to pay an extra fee during delivery. The shipping fee for your order is included in the amount specified during payment and no additional fee is charged.

In order to return your products, they must be unused and in their original packaging . You must also apply for the return process within 14 business days . You can send your products that meet the return conditions to us within the specified period.

Once your return package reaches us and the products are checked, a return instruction will be given to the bank within 1 business day . However, the reflection of your payment in your account may vary depending on your bank's processing time . The return process is usually completed within 3-5 business days, but this period may vary depending on the processing speed of the banks.

To make an exchange, you must first contact us. To do this, you can reach us via the chat box on our website or at hello@fioreldesign.com . When we receive your exchange request, we will provide you with the necessary steps and instructions. Exchanges can be made provided that the products are unused and in their original packaging.

If you have received a defective product, you must first contact us at hello@fioreldesign.com . We will quickly review your situation and take action to resolve the issue as soon as possible. We will initiate the necessary procedures to replace the defective product or provide a new product supply and inform you about the process. Your customer satisfaction is important to us and we always adopt a solution-oriented approach.

In return transactions, except for defective products , the shipping fee will be the responsibility of the customer . In exchange transactions, the shipping fee is the responsibility of the customer when the product is sent . However, the second shipment for exchange (new product shipment) is our responsibility and this shipping fee will be covered by us. In both cases, we aim to offer you the fastest and most trouble-free solution regarding the return or exchange process.