Privacy policy
PRIVACY AND SECURITY POLICY
All services provided in our store and all products listed at www.fioreldesign.com are owned and operated by Fiorel Design.
Our company may collect personal data for various purposes. Below, it is stated how and in what manner personal data is collected, how it is protected, and for what purposes it is used.
Certain personal information (such as name-surname, company details, phone number, address or email address) of members is collected naturally during the membership process or through forms and surveys on our website.
From time to time, our company may send campaign information, updates on new products, or promotional offers to its members and customers. Members can choose whether or not to receive such communications during registration and may later change this preference through their account settings or via the link included in such communications.
Personal information submitted to our website electronically during the approval process or via email will not be disclosed to third parties except for the purposes and scope outlined in the “User Agreement” concluded with our members.
To diagnose problems with the system and resolve any disputes or technical issues regarding the provided services, our company records and uses the IP addresses of users. IP addresses can also be used to gather broad demographic information and general user data.
Apart from the purposes outlined in the Membership Agreement, our company may also use the collected information for direct marketing either by itself or in cooperation with partners. Personal data may also be used to contact the user when necessary. The information collected through the website may be used—without disclosing member identities—for statistical analysis, database creation, or market research by our company or its partners, as long as it remains within the agreed purposes and scope.
Our company undertakes to keep confidential information strictly private and confidential, to treat it as a duty of confidentiality, and to take all necessary measures to maintain confidentiality and prevent its disclosure to unauthorized third parties.
CREDIT CARD SECURITY
Our company prioritizes the security of credit card holders who shop from our websites. Credit card information is never stored in our systems.
To ensure a secure transaction, there are two visual indicators you can check: the key or padlock icon at the bottom of your browser window. This indicates that you are on a secure site, and all your data is encrypted and protected. These details are only used during the sales process in line with your instructions. Credit card details used during shopping are encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card is approved, the transaction continues. Since no card information is viewed or stored by us, third parties are prevented from accessing this information under any circumstance.
Orders placed online via credit card are subject to verification by our company to prevent fraud. For first-time orders, financial and address/phone number verification may be required before the order can proceed. This may involve contacting the cardholder or the respective bank.
Only you can access and change your information provided during registration. If you protect your login details securely, it is not possible for others to access or alter this information. Therefore, the registration process is carried out within a secure 128-bit SSL encryption standard, which is considered unbreakable under global standards.
E-commerce sites that provide customer support lines and clearly display their contact address and phone numbers are often more trusted. This allows you to obtain detailed information and assess the credibility of the online store.
THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may include links to other websites. Our company is not responsible for the privacy policies or contents of those websites accessed through such links. Ads published on our website may be distributed to users through advertising partners. The principles stated in this Privacy Policy apply only to our store and do not cover third-party websites.
EXCEPTIONAL CIRCUMSTANCES
In the following limited cases, our company may disclose user information to third parties outside the scope of this “Privacy Policy”:
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To comply with legal obligations under applicable laws, decrees, or regulations issued by competent authorities,
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To fulfill and enforce the terms of the “Membership Agreement” or other agreements with users,
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Upon lawful request by competent administrative or judicial authorities as part of an investigation or legal proceeding,
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When it is necessary to disclose information to protect the rights or safety of users.
EMAIL SECURITY
Please never include your credit card number or passwords in emails you send to our Customer Service. Information in emails may be visible to third parties. Our company cannot guarantee the security of any data transmitted via email.
BROWSER COOKIES
Our company may collect information about users' usage of the website through technical communication files (cookies). These are small text files sent to a user's browser to be stored in main memory.
Cookies help improve web experience by saving user preferences and session information. They allow for statistical analysis of visitor activity and assist in delivering customized content or advertisements. Cookies are not designed to retrieve personal data from your computer or emails. Most browsers are initially set to accept cookies, but users can modify their browser settings to block cookies or receive alerts when cookies are sent.
Our company reserves the right to amend the provisions of this “Privacy Policy” at any time by posting updates on the website or notifying users via email. Amendments take effect upon publication.