Refund policy
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
By placing an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable legislation.
Shipping fees related to product delivery shall be paid by the buyer.
Each product purchased shall be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal delivery period of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.
The purchased product must be delivered in full, in accordance with the specifications indicated in the order, and, if applicable, with warranty documents and user manuals.
If it becomes impossible to deliver the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of the situation and must refund the total amount to the buyer within 14 days.
IF THE PRODUCT PRICE IS NOT PAID:
If the buyer fails to pay the price of the purchased product or if the payment is canceled in the bank records, the seller’s obligation to deliver the product is void.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
If, after delivery of the product, it is determined that the credit card used for payment was used fraudulently or without authorization, and the transaction amount is not paid to the seller by the related bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.
UNFORESEEN CIRCUMSTANCES AND DELAYS IN DELIVERY:
If delivery is delayed due to force majeure or unforeseen circumstances beyond the seller’s control, the buyer shall be informed. The buyer may request cancellation of the order, replacement of the product, or postponement of delivery until the obstruction is resolved.
If the order is canceled and payment was made in cash, the refund will be issued to the buyer within 14 days of cancellation.
If the payment was made via credit card, the refund will be issued to the bank within 14 days of cancellation, although it may take 2–3 weeks for the bank to reflect the amount in the buyer’s account.
BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
The buyer must inspect the product before accepting delivery and should not accept products that are damaged, defective, or have torn packaging from the shipping company. Products that are accepted are considered to be undamaged.
If the right of withdrawal is to be exercised, the product must not be used, and it must be returned together with the original invoice.
RIGHT OF WITHDRAWAL:
The buyer has the right to withdraw from the contract by rejecting the product within 14 (fourteen) days from the date of delivery to the buyer or the person/institution designated by the buyer, without any legal or penal liability and without stating any reason, provided the product is unused and undamaged.
To exercise the right of withdrawal, the buyer must notify the seller using the contact details below:
Notification Address:
fioreldesignco@gmail.com
WITHDRAWAL PERIOD:
For services, the 14-day period begins on the contract date. If the service begins with the consumer’s approval before the withdrawal period expires, the right of withdrawal cannot be exercised.
The costs associated with exercising the right of withdrawal shall be borne by the buyer.
A written notification must be sent to the seller via registered mail, fax, or email within the 14-day withdrawal period, and the product must not have been used in a way that violates the conditions outlined in the “Non-Returnable Items” section.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the buyer or a third party must be returned.
(If the invoice is issued on behalf of a company, a return invoice must also be provided. Returns cannot be processed without a return invoice.)
The product(s) must be returned complete, with the return form, original box, packaging, and all standard accessories, undamaged and unused.
RETURN CONDITIONS:
Upon receipt of the withdrawal notification, the seller shall refund the total amount paid and any documents that place the buyer under financial obligation within 10 days, and accept the return of the goods within 20 days.
If the product’s value decreases or return becomes impossible due to the buyer’s fault, the buyer must compensate the seller’s damages. However, changes due to proper use of the product within the withdrawal period are not considered damages.
If the return causes the total amount to fall below the campaign threshold, the applied discount amount shall be canceled.
PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL:
Products prepared according to the buyer’s personal request or explicitly customized,
Underwear bottom pieces, swimwear bottoms, cosmetics, makeup items, one-time use items, perishable or expiring goods,
Products that are not suitable for return due to health or hygiene reasons once the packaging is opened,
Products that are mixed with other items and cannot be separated due to their nature,
Newspapers, magazines (except for subscription contracts),
Digital services or non-physical items delivered instantly in electronic format,
Audio/video recordings, books, downloadable software, programs, data storage devices, or computer consumables if their packaging has been opened by the buyer.
Cosmetics, personal care products, underwear, swimwear, books, software, DVDs, VCDs, CDs, tapes, and stationery supplies (toner, cartridges, ribbons, etc.) can only be returned if unopened, unused, undamaged, and in their original packaging.
DEFAULT AND LEGAL CONSEQUENCES:
If the buyer makes a credit card payment and defaults, the buyer agrees to pay interest under the credit card agreement with the issuing bank and accepts responsibility to the bank.
In such cases, the bank may pursue legal action and demand related legal expenses and attorney fees from the buyer.
If the buyer defaults on payment, the buyer agrees to compensate the seller for all resulting losses and damages.
PAYMENT AND DELIVERY:
You may make payments via Bank Transfer or EFT to our TL bank account.
You can also make secure payments via credit card on our website using one-time or installment payment options.
In online transactions, the amount will be charged to your credit card upon completion of the order.